taylor swift

I’ve always believed that communication is the most important life skill – in and out of work. Malcolm Gladwell agrees. In Outliers, he suggests that the way we: “Get what we want from the world” is by “Knowing what to say to whom, knowing when to say it and knowing how to say it for maximum effect.” Some people get this, others not so much…. Plenty has been written recently about the differences between Sir Keir Starmer and Andy Burnham. It’s generally agreed that one of the key factors in Starmer’s demise and Burnham’s ascendency is communication – Andy’s skill…