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Don’t frighten them to death but, to have impact and be memorable, you must make people feel something……..

Last Thursday I sat down in front of the TV with my family and my dinner.  “How about an episode of American Office?”, said Lucy.  “We haven’t watched it for ages.”  We all agreed so she lined one up. As the theme tune started, I felt the most extraordinary surge of emotion; a vivid, visceral recollection of lockdown and the many evenings we spent watching this series. It was a strange and slightly unsettling sensation. I was transported back to April 2020 – a period of heightened and intense feelings. Which is why the memories are so strong. And why…

TWO MINUTES OF LIGHT – how will you use yours?

My mum was vaccinated today. It took a couple of minutes. Her life is changed. I wrote a letter on Sunday to the ICU nurses at St George’s Hospital, thanking them for their dedication and sacrifice. That took me around 120 seconds too. I put it in with the muffins I’d made for them. Since 21 December 2020 I’ve been rather obsessed with the concept of two minutes because that’s how much extra daylight we get each day. In these difficult times, this has been making me happy. But then I thought – what to do with those two minutes…

Stranger Danger! Misreading someone’s demeanour can be disastrous

Light bulb moments in the training room are things of joy. I had one the other day during a session of interview practice. I asked my client (let’s call her Esmerelda) a question but just as I thought she was getting going with the answer, she suddenly stopped. I was slightly thrown but gathered myself and moved on to another question. The same thing happened again and then a third time, each answer getting progressively shorter. At the end of the mock interview we analysed how it had gone, and I referred to these abrupt endings. I revealed how uneasy…