Will Smith’s Instagram message to Chris Rock has prompted me to consider the issue of apologising and how to do it well. I believe it’s one of THE most important communication skills – one which can salvage marriages, avert wars, restore friendships and save corporate reputations. Meanwhile, the absence of an apology, or one delivered poorly, can do irreparable damage to relationships of all kinds. One of the simple communication tools for life I offer 10 year olds in schools is ‘the power of the apology’. We call it The Dog Ate My Prep. It’s a three part process: The…
March 31, 2022 Read more