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New skills for a new ‘post-EU’ era. How to be heard, how to be confident, how to listen

In Malcolm Gladwell’s Outliers, one of the factors for success (in life generally) is knowing “what to say to whom, when to say it and how to say it for maximum effect”. That’s communication – my passion and, I believe, our most fundamental life skill. As we embark on a new era in our country, let’s take the opportunity to sharpen up our own skills and ensure that we’re “getting what we want from the world”.  Whatever role and sector we’re in, we need to be able to negotiate, persuade, charm, and impress as never before. Let’s firstly remember that…

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A tale of two talks – what the Prince might have learned from TED

Not long after I had vacated the TED red dot, I watched the Prince Andrew interview. It occurred to me that he could have achieved a better outcome if he’d followed the most fundamental tenet of communication: the first mantra we adopt in my training room. No interview or presentation is ‘about’ the speaker (even when the questions are centred on your judgment/sexual conduct). It’s about and for the audience. This became crystal clear to me during the preparation for my TEDx talk. Taking time at the outset to understand the audience enables you to resonate and empathise with them;…

Why is my TEDx talk so short?

8 days to go until my TEDx talk at the Open University. I’m very excited. I have 14 minutes to convince the world to join my crusade. 840 seconds to encourage people to value human to human communication as much as they value their technology. You see, I’m frightened that in our excitement about all the amazing things technology gives and promises us, we’re losing what I think is our most fundamental life skill. All around us – in homes, cars, offices, restaurants, chambers of government – two things are happening. 1. People are not listening and talking to each…