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Stranger Danger! Misreading someone’s demeanour can be disastrous

Light bulb moments in the training room are things of joy. I had one the other day during a session of interview practice. I asked my client (let’s call her Esmerelda) a question but just as I thought she was getting going with the answer, she suddenly stopped. I was slightly thrown but gathered myself and moved on to another question. The same thing happened again and then a third time, each answer getting progressively shorter. At the end of the mock interview we analysed how it had gone, and I referred to these abrupt endings. I revealed how uneasy…