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online communication

PURPLE SNOW DROP
How to speak confidently when you don’t know what you’re talking about…

By way of preparation for every training session, I ask attendees to share with me their strengths and weaknesses, as communicators. The issue which comes up time and time again is this – “I’m ok when I know the material well but I really lack confidence when I’m not so sure about the content”. This lack of confidence manifests itself in a number of ways – a hesitant tone of voice; lack of eye contact; fidgeting; a high-speed delivery and lack of pauses (lest someone should jump in to ask a question); apologetic language (especially at the beginning). And then…

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The one about the presenter and the hilarious awards

Once upon a time there was a presenter called Jayne who was asked to front an awards ceremony for a non-profit philanthropic organisation. Because it was during the annoying time of the Covid, it had to be broadcast on the Internet. It was a small budget, small fee event and the very nice clients had never produced anything like it before so Jayne knew it was going to be exciting. It was a really busy week for Jayne but she still made lots of time for preparation, sometimes late in the evening or early in the morning. She wanted to…

Stranger Danger! Misreading someone’s demeanour can be disastrous

Light bulb moments in the training room are things of joy. I had one the other day during a session of interview practice. I asked my client (let’s call her Esmerelda) a question but just as I thought she was getting going with the answer, she suddenly stopped. I was slightly thrown but gathered myself and moved on to another question. The same thing happened again and then a third time, each answer getting progressively shorter. At the end of the mock interview we analysed how it had gone, and I referred to these abrupt endings. I revealed how uneasy…

IS ONLINE COMMUNICATION GETTING HARDER?

Last month I wrote about online communication and the skills we need to be able to hold an audience’s attention. Here it is again – https://www.linkedin.com/pulse/respect-connect-key-excellent-online-communication-jayne-constantinis/ Four weeks on, dozens of Zoom/Skype/Teams calls later, why does it seem that this form of communication is getting harder and more tiring? Surely we should be getting better at it. I think it’s down to two issues: Problem one – sound quality According to Trevor Cox, an acoustics expert at the University of Salford, the quality of sound coming through our computers is inferior to broadcast audio. It’s been compressed which gives it…

Respect and Connect – the key to excellent online communication

I came across Franklin D Roosevelt’s advice on public speaking the other day:  “Be sincere, be brief, be seated”. Well said, Mr President, and especially well said in these corona months when most of us are working remotely, and when we need to finesse our communication style, to hold people’s attention. Just as tennis players adapt their game for each surface, so we need to adjust our usual face to face communication for the virtual world. It requires a particular set of techniques and a unique tone of voice. Normal rules don’t apply. Essentially, the fundamental pillars of good communication…