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PURPLE SNOW DROP
How to speak confidently when you don’t know what you’re talking about…

By way of preparation for every training session, I ask attendees to share with me their strengths and weaknesses, as communicators. The issue which comes up time and time again is this – “I’m ok when I know the material well but I really lack confidence when I’m not so sure about the content”. This lack of confidence manifests itself in a number of ways – a hesitant tone of voice; lack of eye contact; fidgeting; a high-speed delivery and lack of pauses (lest someone should jump in to ask a question); apologetic language (especially at the beginning). And then…

PURPLE SNOW DROP
TWO MINUTES OF LIGHT – how will you use yours?

My mum was vaccinated today. It took a couple of minutes. Her life is changed. I wrote a letter on Sunday to the ICU nurses at St George’s Hospital, thanking them for their dedication and sacrifice. That took me around 120 seconds too. I put it in with the muffins I’d made for them. Since 21 December 2020 I’ve been rather obsessed with the concept of two minutes because that’s how much extra daylight we get each day. In these difficult times, this has been making me happy. But then I thought – what to do with those two minutes…

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The one about the presenter and the hilarious awards

Once upon a time there was a presenter called Jayne who was asked to front an awards ceremony for a non-profit philanthropic organisation. Because it was during the annoying time of the Covid, it had to be broadcast on the Internet. It was a small budget, small fee event and the very nice clients had never produced anything like it before so Jayne knew it was going to be exciting. It was a really busy week for Jayne but she still made lots of time for preparation, sometimes late in the evening or early in the morning. She wanted to…

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A psychiatrist’s seven steps to happiness (and confidence)

Dr Anthony Clare was a respected psychiatrist and broadcaster who fronted the Radio 4 programme ‘In the psychiatrist’s chair’, interviewing prominent people from all walks of life (still available on the BBC website). I came across his seven steps to happiness and wanted to share them because I think they’re sensible and practical and achievable. And because the first one relates directly to my work helping people to communicate with more confidence and impact. Put on a happy face. Choose to be optimistic. Make a conscious decision to express positive ideas because that can change how we feel. In a…

Stranger Danger! Misreading someone’s demeanour can be disastrous

Light bulb moments in the training room are things of joy. I had one the other day during a session of interview practice. I asked my client (let’s call her Esmerelda) a question but just as I thought she was getting going with the answer, she suddenly stopped. I was slightly thrown but gathered myself and moved on to another question. The same thing happened again and then a third time, each answer getting progressively shorter. At the end of the mock interview we analysed how it had gone, and I referred to these abrupt endings. I revealed how uneasy…

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